Dealer Essentials Training Programs

Car Sales Consultant

This induction module delivers essential guidance for onboarding sales consultants, emphasizing the logic of the commercial process, customer interaction, and efficient use of dealership resources.

Dealers benefit from a fast, internally deliverable training structure that supports performance and professional image.

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Challenge: Sales consultants often enter the role without a clear understanding of the commercial process, impacting performance and dealership image.

Solution: This module delivers essential onboarding guidance, focusing on sales logic, customer interaction, and efficient use of dealership resources.

Structure:

• 2–3 hour session

• Internal delivery

• Showroom-based examples

• Immediate applicability

Benefits:

• Improved sales performance

• Consistent customer approach

• Enhanced professional image

• Time-efficient training

Service Advisor

This induction module provides a clear framework for onboarding service advisors, focusing on client communication, request handling, and operational flow.

Dealers receive an easy-to-deliver internal program with concrete examples and immediate applicability at the reception desk.

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Challenge: The service advisor role involves direct client interaction and managing operational flow. Without clear onboarding, errors, tension, and inefficiency quickly emerge.

Solution: This module provides a logical induction structure, internally deliverable, covering client communication, request intake, and collaboration with the technical team.

Structure:

• 2–3 hour session

• Easy-to-deliver materials

• Real-life examples from daily operations

• Immediate applicability

Benefits:

• Faster integration

• Reduced communication errors

• Increased client trust

• Alignment with dealership standards

Parts & Accessories Advisor

This induction module offers a practical approach to onboarding parts advisors, focusing on accurate request identification, customer communication, and collaboration with the service department.

Dealers receive a modular, internally deliverable program that reduces errors and speeds up integration.

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Challenge: Without proper onboarding, parts advisors may misidentify requests, affecting service collaboration and customer satisfaction.

Solution: This module offers a practical approach, focusing on communication, accurate request handling, and integration into the operational flow.

Structure:

• 2–3 hour session

• Internal delivery

• Relevant case studies

• Immediate applicability

Benefits:

• Fewer order errors

• Stronger collaboration with service

• Faster integration

• Improved customer experience